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Shipping Policy

ManhattanOutlet.com committed to provide our customers quick delivery within 5—14 business days (delivery time is upon product availability). We will contact you within 48 hours after order is placed to confirm the order and set up delivery.

 

Basically, there are two ways we deliver our products:

 

Nationwide Shipping

 

For Nationwide Delivery we usually use UPS Ground, UPS Freight, FedEx, USPS or other Common Carriers. These shipping carriers deliver orders within 5-10 business days from the date the order was picked-up from our warehouse. We will send you the tracking information as soon as it becomes available.

 

Common Carriers do not provide any inside delivery or setup. UPS Ground, FedEx and USPS are responsible for the curbside delivery only. They will bring the package to your door, but won't bring it inside. You will find the date of delivery in your tracking information.

 

If your pieces can only be delivered by UPS Freight (due to their size or weight), UPS will contact you as soon as your package arrives to the terminal near you. You will be able to set up the date and time frame of delivery with your local UPS Freight representative. You are required to meet the delivery truck in front of your home, and you are responsible for receiving the product from the truck. Be Alert! UPS Freight only arranges deliveries on the weekdays (Monday through Friday).

 

So please make necessarily arrangements to have someone who will help you bring your package inside and set it up.

 

White Glove Platinum Service


 

If you want your items delivered, assembled and setup — we have an option for you. We provide White Glove Platinum Service within all contiguous US. It will cost you somewhat $150 more. But with White Glove Service option your items will be delivered, brought inside your house or apartment and fully set up. Also White Glove Service includes clean out of the junk left after item's setup and can include taking your old furniture away too (please specify your needs in a comments section at the checkout).

Local Delivery in NYC, Long Island, Connecticut and New Jersey

 

In-Store Pick-up is the best way to get your items if you live in New York City Area. You will be able to come take your packages as soon as they arrive to one of our warehouses. For pick-ups visit one of Our NYC warehouses, located in Queens, New York and Warehouse in Jersey City, NJ.

 

For local deliveries in New York and New Jersey we use our own trucks making it faster and cheaper to bring your order to you. Please allow up to 2 to 5 business days for delivery based on availability.

 

Home Delivery, Assembly & Setup



Delivery and Assembly is a White Glove Service provided in New York and New Jersey areas. We will bring your items inside your house or apartment and provide up to 30 minutes of assembly and set up. Also they will take out boxes and other junk left after items setup and can include taking your old furniture away for additional fee (please specify your needs in a comments section at the checkout). Your delivery price will depend on the zone and the weight of ordered items.

 

  • Manhattan, Brooklyn, Queens,Bronx and Staten Island

$50-$150 depending on the weight

  • 20-mile radius around New York City, NY 

$70-$150 depending on the weight

  • Jersey City, Hoboken, Union City, North Bergen, NJ and South Jersey

$80-$150 depending on the weight

  • 50 miles from New York City, NJ 

$120-$150 depending on the weight

 

Some Items may have additional assembly fees. If you have any preferences, let us know using the comments section at checkout.

If you need Rush Delivery — please call (855)-814-4505

 

How will my order ship?


 

All deliveries will be made by a carrier chosen by Manhattanoutlet.com. If the customer specifies a delivery company, we will attempt to use that company. If for reasons of size, weight, timing, or any other reason determined by our shipping department, the package may be shipped with a shipping company of the shipping department choosing. Delivery will be by the carrier’s normal delivery method. For example, UPS will deliver to your door; if no one is home, and the shipper has a policy not to leave packages without a signature, you can reschedule, but UPS and many other shippers will not set up an exact time to meet you at your door. Many oversize items "too large for UPS" will be sent via delivery truck that will only get the item to the "sidewalk". You will need to carry the item into your home. This is common in New York City and other areas with "High Rise" buildings.

The delivery companies will only give an approximate time period, which sometimes can be an entire day. You will have to make arrangements to receive the package or have someone at your home or business to receive the package. Please note that UPS and many other delivery companies charge a surcharge for Saturday deliveries. If a recipient is notified of a delivery date, and the recipient is not there to meet the shipper and accept the package, the recipient will be responsible for any and all "redelivery" charges that may apply.

Outside of the 48 Continental U.S. shipping will be extra depending on the zip code location. Any items shipped out of the continental 48 United States will require the customer to pay for any and all shipping of any replacement or missing parts regardless of cause. If it is necessary for damaged parts to be returned to ManhattanOutlet.com, the shipping will be the responsibility of the customer.

 

When will my order arrive?


 

You will be contacted shortly after placing your order with shipping information specific to your order and to schedule your delivery if applicable. Most of the products are available for next day shipment. Be sure to consult the product's Lead Time before you order with expedited shipping, and call us if you have any questions or concerns.

Occasionally, certain items sell out of stock and become back ordered. Shipping times vary depending on the manufacturer and your proximity to the warehouse. For items that are out of stock, we will let you know the approximate date when the items will be delivered. You should remember that the estimated Lead Time still applies before the item ships out.

For White Glove shipments, delivery usually takes between 2 and 4 weeks from the time the items leave the warehouse. Your order will travel through a nationwide network of professional moving companies who will handle your item(s) with the utmost care. You will be contacted for a delivery appointment when your order reaches the delivery agent. Although the items are handled carefully throughout transit, we require that our orders undergo a thorough inspection at the delivery agent before delivery. We take extra steps to make sure your item is delivered in perfect condition.

Please note that this is only a guide, we cannot guarantee these times! Call (855)-814-4505 to get the lead times on the products you are considering to purchase.

 

Why are orders processed longer than expected?
The first reason is that the product is no longer available or not in stock. It could have been bought just before you made the order, and now we are waiting for the new arrival of goods from the manufacturer. Usually a delivery takes from 5 to 7 days, but if the manufacturer warehouse is far away from us it can take from 10 days to 3 weeks.
 
The second reason is credit card fraud. For this reason, we ask the owner to confirm the credit card, or use other options for the safety of your money and secure shopping.
You know the address and telephone number of our store, so you have nothing to fear, as opposed to us.
 
The third reason - it's the weather conditions (but it is the rarest reason). It happens that the terrible weather does not give us the opportunity to get to the warehouse and deliver the goods.

 

 

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