Once the order is placed and confirmed with Manhattan Outlet , our process is to submit an order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is confirmed by the customer. Once this step has been completed, and thus the customer, become financially obligated to purchase the ordered merchandise from the manufacturer.
For this reason, we don't accept order cancellations once the 48-hour window has passed. At the time an order is placed the customer receives a notification via e-mail describing all order details. It is the customer’s responsibility to verify that the information in this e-mail receipt is correct. We give you up to 48 hours to review your e-mail confirmation and reply with any discrepancies or changes at no charge. If the customer does not notify us of any changes within the 48-hour window after the confirmation Manhattanoutlet will proceed with ordering the merchandise from the manufacturer. Any cancellation of the order after this point will need to follow the Cancellation Policy as described below.
Any exception to this Cancellation Policy will be solely at the discretion of Manhattanoutlet management. In the event that our management agrees to proceed with the cancellation of an order, the customer may be responsible for a cancellation or restocking fee according to the Return Policy as well as any shipping and handling fees that may apply. In order for a cancellation to be addressed, the customer must submit the request in writing via e-mail to email@example.com. Please note that only written requests for cancellation will be processed.
If for any reason you have not received an item within 4 weeks, and if you desire to cancel the transaction, we will gladly refund 100% of your purchase price at your request, provided that the item is not currently in transit to or from our shipping facility. If them item has a stated shipping time of more than 4 weeks, then the time frame necessary for cancelation to be permitted shall be the longest shipping time stated plus 25%. For example, if the shipping time is stated at 8 weeks, a cancellation will be permitted if more than 10 weeks have elapsed in accordance with the other conditions stated herewith. You must call or email us to let us know that you would like to cancel your order. Orders may not be canceled prior to receiving the items unless the terms above regarding the delivery timeframe have not been met. Refused, returned or canceled shipments that are not and/or will not be accepted by the customer for any reason, including non-payment, are subject to restocking fee according to the Return Policy plus the cost of the shipping and return shipping if applicable.
On the rare occurrence items could be damaged in shipment. You MUST inspect the product and any packaging you see at the time of delivery. If there is any damage to either the product or the package, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
If an item is received damaged, do not immediately refuse the item. Determine the extent of the damage and note this with the delivery person and on the delivery invoice, then call or e-mail sales within 24 hours of receipt of the item. We will file any damage claims necessary and get the necessary replacement parts sent out to you ASAP. You are responsible to save the damaged items either until someone comes to pick them up or inspect the damage, at our discretion. If you refuse the item, you will be responsible for the return shipping and the shipping of any replacement items plus any cancelation fees as applicable.
We are so sure that you will love our quality products. That's why we offer you our 100% Satisfaction Guarantee. If you are not completely satisfied with any single item purchased (excluding clearance specials, items sold as-is, custom or special orders), you may return the item for a refund within 30 days from the day you receive the item, no questions asked. The refund amount will be the full purchase price of the item less a 20% restocking charge. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has Free Shipping then actual shipping costs will be deducted from your return refund. New York residents will also be charged 8.875% sales tax to their orders.
The item must be in its original condition and packaging and prior authorization (RMA#) must be arranged by phone (855)-814-4505 or emailing firstname.lastname@example.org
All custom and special orders are final sales and cannot be exchanged or returned.